Featured Work
Detailed case studies
  • Analytics & Conversion Strategy (2012-2025)
  • Medicare Advantage Prior Authorization Redesign (2024)
  • MyBlue 2 - Member Portal Redesign (2020-2022)
  • Inquiry Tracking System Redesign (2018)
  • Coordination of Benefits Form Redesign (2017)
  • MyBlueHealth Mobile App (2015)
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About Me

I believe great design comes from understanding how people actually use things - not how we think they should use them.

Whether designing digital experiences, building world-class speakers or perfecting pizza, I apply the same research-driven, iteration-focused approach to everything I make.
Learn More About Me
12+ Years Research & Data-Driven Decisions

I lead with understanding. Every project starts with "what's the problem and how do we know?" I build analytics frameworks, conduct usability testing, and use AI to accelerate research - finding insights that drive better design decisions.

22+ Years Complex Problem Solving

I tackle hard problems beyond visual design - business logic, regulatory requirements, dual audiences, technical constraints. My work solves systemic challenges that require depth and strategic thinking.

8+ Years Cross-Functional Leadership

I lead without authority, advocate for UX at every organizational maturity level, and create scalable systems. From Lightning Jam workshops to enterprise frameworks, I build processes that enable better work.

22+ Years Rapid Execution

I ship quality work on deadline. Designer, developer, researcher, facilitator - I adapt to what the project needs and deliver fast without sacrificing craft.

Companies & Clients